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COVID-19 Services, Programs & Resources » Utility Assistance

Utility Assistance

San Jose Water 
San Jose Water will be suspending water shutoffs due to non-payment. During this time, San Jose Water is also suspending water shutoffs for non-payment and offering additional protections to customers who may be impacted by COVID-19. Further information is available at
📞 (408) 279-7900 for our free automated payment service
📬 Drop box located outside of our walk-in center
PG&E announced on March 12, that due to the COVID-19 pandemic, it has voluntarily implemented a moratorium on service disconnections for non-payment, effective immediately. This suspension will apply to both residential and commercial customers and will remain in effect until further notice. You can read more on their website here.
  • PG&E CARE Program: Gives qualified families discounts on their energy bill each month.  Click here to see if you qualify and sign up online.
Contact PG&E 
    • Calling 1-877-704-8470
    • Paying online at 
    • Mailing payments to PG&E
      • P.O. Box 997300, Sacramento, CA 95899
    • Learn more about payment options or find a Neighborhood Payment Center at
  • With more people remaining at home for extended periods of time, households may see an increase in energy use. PG&E has provided some energy-saving tips and resources to help customers conserve energy. 
REACH (Relief for Energy Assistance through Community Help)
REACH is a one-time energy-assistance program sponsored by PG&E and administered through the Salvation Army from 170 offices in northern and central California. REACH assistance may be available once within an 18 month period, but exceptions can be made for seniors, the physically challenged and the terminally ill. One of the eligibility criteria is you must have received a 48 hour or 15 day notice. 
Next, contact the Salvation Army at 1-800-933-9677. Press 1 for English; Press 2 to apply via phone (at this time there is not an agency in Pleasanton to apply in person, so pressing 1 is not a working option for our community).
Free Internet Resources-Several companies including Charter, Spectrum, and Comcast have announced plans to offer free internet service for 60 days to households with students as classes are moving online amid concerns about COVID-19. Beginning March 16, Charter Communications will make its internet and WiFi services available for free for 60 days to households with K-12 and/or college students who don’t already have internet through the company. WiFi hotspots will also be open for public. Learn more here: 
  • Charter and Spectrum: 1-844-488-8395
  • Comcast: 855-846-8376 (English) or 855-765-6995 (Spanish)
Special Offers/Services from Communications/TV Companies
Click on the following link for a list of Internet Providers in your area.
  • Comcast COVID-19 response: offers free WiFi for 2 months to low income families plus all
    • Xfinity hot-spots are free to the public during this time
  • Charter Free Internet offer for 2 months
  • AT&T COVID-19 response: offers open hot-spots, unlimited data to existing customers, and $10/month plans to low income families
  • Verizon COVID-19 response: no special offers, but following the FCC agreement
  • Sprint COVID-19 response: follows FCC agreement, provides unlimited data to existing customers, and, starting Tuesday, 3/17/2020, will allow all handsets to enable hot-spots for 60 days at no extra charge 
  • 4 COVID-19 response: follows FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge
Emergency Assistance Network (EAN)
The Emergency Assistance Network (EAN) provides a variety of services to prevent homelessness and act as a safety net for residents facing eviction, utility disconnection, and hunger. The EAN offers assistance to help families and individuals recover from emergency situations, often providing case management and financial education in conjunction with: ­ 
  • Food Assistance
  • Rent and Mortgage Aid ­ 
  • Utility Assistance ­ 
  • Medical and Transportation Aid ­ 
  • Direct Financial aid for special issues--funeral expenses, etc