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COVID-19 Services, Programs & Resources » Crisis Hot Lines

Crisis Hot Lines

The Santa Clara County Suicide & Crisis Hotline (SACS) is a 24-hour, toll-free, confidential suicide prevention hotline. Highly trained volunteer Crisis Phone Counselors are available 7 days a week for phone intervention and emotional support, to help individuals who are experiencing:
  • different forms of crisis
  • emotional or situational distress
  • a need for general information or referrals​

Institute on Aging Friendship Line for Homebound Seniors 1-800-971-0016
Institute on Aging’s 24-hour toll-free Friendship Line is the only accredited crisis line in the country for people aged 60 years and older, and adults living with disabilities. We also make on-going outreach calls to lonely older adults. The Friendship Line is both a crisis intervention hotline and a warmline for non-emergency emotional support calls.
Our trained crisis counselors respond to youth crisis situations by providing immediate services, intervention, and emergency shelter placement.  We work to restore stability and de-escalate crisis symptoms. Crisis services are offered to families for up to 6 weeks post crisis. Our program also includes after-care services to the youth and their families if needed after 6 weeks of crisis support.  
The Mobile Crisis Team provides 24-hour intervention to children and teens in the community who are in acute psychological crisis. Included is a 5150 assessment along with safety planning and referrals to community-based mental health services. Length of service is two to four hours.
Text BAY to 741741 from anywhere in the USA, about any kind of crisis. A live, trained Crisis Counselor receives the text and lets you know that they are here to listen. The volunteer Crisis Counselor will help you move from a hot moment to a cool moment. 
Support Services (NAMI Santa Clara County)
Warmline Phone 408-453-0400 
Monday through Friday, 10:00am to 6:00 pm. (Phone call only)
Advocates are available 24/7 at 1-800-799-SAFE (7233) in more than 200 languages. All calls are free and confidential.